u365's Privacy Policy

This Privacy Policy applies to all services provided through the u365 platform — including online betting, casino games, slots, live games, and other related services. This Policy has been prepared following current data protection and privacy practices in Bangladesh.

u365 treats user privacy as its highest priority. We believe your personal information should only be used for purposes necessary to provide you with our services. Selling your information to third parties or sharing it without authorization is against our policy.

u365 may collect the following types of information to provide its services. We collect only the information that is necessary to operate the service.

2.1 Personal Identity Information

The following information may be collected from you during account registration and management:

• Full name
• Date of birth (for age verification — for users aged 21 and above only)
• National ID or passport number (when identity verification is required)
• Current address
• Mobile number
• Email address

2.2 Financial Information

Information required for processing transactions, such as:

• Mobile banking number (bKash, Nagad, Rocket)
• Bank account details (for bank transfers)
• Transaction history and amounts

Important: We never store your mobile banking PIN, bank password, or full card number.

2.3 Technical Information

When you use our platform, the following information may be collected automatically:

• IP address
• Device type and operating system
• Browser information
• Login time and session information
• Game play history and preferences
• Information collected through cookies and similar tracking technologies

u365 collects information in the following ways:

3.1 Information You Provide Directly

When you open an account, fill out a form, request a deposit or withdrawal, or contact the support team, you provide information directly. This information is provided directly and consciously, making it the most accurate.

3.2 Automatic Collection

Our servers and analytics tools automatically collect technical information while you use the platform. This information is primarily used to ensure platform security and improve service quality.

3.3 Use of Cookies

The u365 website uses cookies — small data files stored on your device. Cookies help keep your session active, remember your preferences, and improve your platform experience. You can disable cookies from your browser settings, though some services may not work properly as a result.

Collected information is used for specific and legitimate purposes. u365 may use your information for the following reasons:

• Account management: Registration, verification, and ensuring account security.
• Financial transactions: Processing deposits, withdrawals, and payments.
• Service delivery: Managing games, bonuses, and promotional offers.
• Customer support: Resolving issues, answering inquiries, and providing assistance.
• Security & fraud prevention: Detecting and preventing suspicious activity.
• Legal compliance: Following applicable laws, regulations, and directives from regulatory authorities.
• Platform improvement: Analyzing user experience to improve service quality.
• Communications: Sending important updates, service changes, or security notices.
• Responsible gaming: Identifying excessive play patterns and providing necessary support.

u365 may share information with third parties in limited circumstances and under strict conditions. Those circumstances are described below:

5.1 Payment Providers

Necessary financial information is shared with bKash, Nagad, Rocket, and banking service providers to process transactions. These organizations are governed by their own privacy policies and are also committed to protecting your information.

5.2 Technology & Service Partners

Only the information necessary to operate services is shared with game software providers and technology partners. Non-disclosure agreements (NDAs) are in place with these partners.

5.3 Legal Obligations

Information may be provided when required by a court order, a lawful request from a government authority, or applicable law. In such situations, we provide only the information legally required.

5.4 Company Restructuring

User information may be transferred in the event of a company merger, acquisition, or business restructuring. You will be notified in advance of any such change.

u365 has put in place proactive technical and organizational measures to protect your information.

6.1 Technical Safeguards

• SSL encryption: Every data transmission is secured through SSL (Secure Sockets Layer) encryption.
• Secure servers: Information is stored on safe and protected servers.
• Firewall: A strong firewall system is used to prevent unauthorized access.
• Two-factor authentication: A two-step verification method is available to protect your account.

6.2 Organizational Safeguards

• Staff training and data confidentiality agreements.
• Access to information is restricted to authorized personnel only.
• Regular security reviews and audits.
• A rapid response plan in the event of a data breach or leak.

How long u365 retains your information depends on the type of information and the purpose for which it was collected.

• Account information: Retained for as long as the account is active and, after closure, for a defined period as required by legal or business needs.
• Financial transaction records: Retained for the period necessary for accounting, tax, and legal compliance.
• Log files: Retained for a limited period for security and troubleshooting purposes.
• Customer support records: Retained for a defined period to ensure service quality.

After the defined retention period, information is securely deleted or processed in a way that prevents you from being identified.

You have the following rights regarding your personal information. u365 respects these rights and supports you in exercising them.

8.1 Right to Know

You have the right to know what information we collect and store about you. Upon request, we will provide you with a copy of that information.

8.2 Right to Correction

You have the right to have any inaccurate or incomplete information corrected. This can be done through your account settings or via support.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business requirements.

8.4 Right to Object to Processing

You have the right to object to the use of your information for specific purposes, particularly for marketing communications.

8.5 How to Exercise Your Rights

To exercise any of the rights above, email [email protected] or contact us via live chat. We will review your request in due course.

u365 strictly provides services for adults — that is, users aged 21 and above only.

We do not knowingly collect information from anyone under 21 or allow them to open an account. An age verification process is followed at the time of registration.

If we become aware that a minor has opened an account, that account will be closed immediately and any collected information will be securely deleted.

If you know that a minor is using our platform, please contact us.

u365 may update this Privacy Policy from time to time. Changes may be made to the Policy due to service improvements, legal changes, or business needs.

For any significant changes, we will notify you at your registered email address or through a notice on the platform. Continuing to use the platform after the updated Policy takes effect means you are considered to have agreed to the new Policy.

The current version of the Policy can be identified by the "Last Updated" date shown at the top of this page.

If you have any dispute or complaint regarding this Privacy Policy, please contact us directly first. We take all complaints seriously and do our best to resolve them as quickly as possible.

u365's customer service team is available 24 hours a day, 7 days a week — in both Bengali and English — via live chat and email. For any concerns or questions, contact us at [email protected].

For any questions or requests about this Privacy Policy or your information, please contact us through the following:

• Email: [email protected]
• Live chat: Available 24/7 on the u365 platform
• Language: Support is available in Bengali and English